American Airlines Jobs | Staff Assistant, Digital Customer Experience, DFW

Job Description

​​​This job is part of the Digital Customer Experience team and is responsible for providing administrative, clerical, and organizational support to department leadership.

Benefits and Offers

  • Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • ​Coordinates travel arrangements, meetings and appointments

  • Creates spreadsheets, ad-­hoc reports, prepare correspondence and generate form letters using advanced software features and functions

  • Administers time and attendance using WorkBrain

  • Receives incoming telephone calls and inquiries and routes appropriately

  • Oversees incoming and outgoing correspondence, mail and faxes

  • Submits facilities work requests including for repairs to printers, work stations, etc.

  • Coordinates onboarding of new team members, including system and shared drive access, badging, etc.

  • Provides guest wi-fi and escort for vendors

  • Facilitates meetings that achieve successful outcomes

  • Submits requisitions for office supplies, business cards, computer equipment and software maintenance agreements using Quick Buy Purchasing System

  • Prioritizes tasks to determine items requiring immediate attention

  • Performs other general office and administrative tasks as required by the position


Job Requirements

  • ​​​​​High School Diploma or GED equivalency

  • 1 year work experience in a prior support or administrative position

  • Knowledge of Microsoft Office, to include Word, Excel, PowerPoint, Outlook, etc.

  • Superior typing skills

  • Proficient using or comfortable learning payroll tools

  • Skills in reviewing, screening and prioritizing mail and telephone calls

  • Skills in analytics and problem solving

  • Ability to possess the highest regard for confidentiality and professionalism

  • Ability to perform in a fast-­paced environment, manage multiple tasks simultaneously and function as an integral part of a team with minimal supervision

  • Preferred Qualifications

  • College degree is a plus

  • Experience working in Digital or IT is a plus

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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