American Airlines Jobs | Coordinator, Flight Service, San Francisco

American Airlines

Job Description

​The Coordinator, Flight Service performs a wide variety of administrative duties to support Flight Attendants and Flight Service management employees in the daily operation. ​This job is a member of the Flight Service Team, within the Customer Experience Division.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• ​​Responds to Flight Attendants general questions in person and by phone

• ​​Files expense reimbursement, handles mail and FEDEX

• ​​Provides Tablet support at the Crew Service Centers

• ​​Assists in the coordination of Flight Attendant parking and Crew IDs

• ​​Orders supplies and maintains the e-board in the crew rooms

• ​​Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries

• ​​Assists the Duty Managers with all aspects of Flight Service operation

• ​​Ensures office and crew room computers and equipment are in working condition

• ​​In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions

Job Requirements

• ​​​​​​​​High School diploma or GED equivalency

• ​​2 years experience with PC, Sabre, DECS, and RES

​

• ​​Independent judgement and decision making skills

• ​​Knowledge of working with contract labor groups

• ​​Ability to work all shifts, holidays and overtime as required

• ​​Requires rotation of shift and days off

• ​​Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Preferred Qualifications

• ​​​​Current or previous Flight Service, Crew Schedule experience

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: San Francisco, CA, USA

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American Airlines Jobs | Duty Manager, Flight Service, Boston, MA

American Airlines

Job Description

​This job is a member of the Flight Service Team, within the Customer Experience Division. Responsible for providing support to Flight Attendants and facilitating the enhancement of the customer experience by achieving on time departures with the incorporation of assisting at the gate prior to departure and by maintaining a visible terminal presence; not just as an ancillary responsibility, but also as a required and essential aspect of the job. This job also serves as part of the daily operational function with a consistent terminal presence. This responsibility will be assigned in accordance with shifts and encompassed within will be daily metrics and accountability tied to the respective terminal zones.

Benefits and Offers

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• ​​Acts as the liaison with local and system departments, e.g. IOC, Control Center (Tower), Customer Care, Crew Scheduling, Customer Ops, Daily Ops, Catering, Cabin Appearance, Business Partners and the Flight Department.

• ​​Implements selected policies, as well as ensuring established guidelines are followed and enforced

• ​​Handles customer service questions and provides Flight Service Management with assistance for inbound and outbound flights

• ​​Responds to Flight Attendant injuries and aircraft emergencies by providing appropriate guidance and support

• ​​Conducts coaching and counseling as appropriate, and escalates when necessary

• ​​Handles Flight Attendant reasonable cause drug and alcohol testing

• ​​Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities

• ​​Provides Flight Attendant Tablet support

• ​​Notifies rescheduled and reassigned Flight Attendants’ traveling through the base

• ​​Reviews flights and check for potential crew misconnects

• ​​Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary

• ​​Proactively send Duty Managers and Flight Service Managers to ramp flights in order to mitigate delays

• ​​Investigates and documents Right Start, IPD (International Premium), IFS (International Flagship Service) delays; also responsible for investigating and documenting Catering delays 15 minutes or greater

• ​​Provides status of department and communicate any irregularity, which may impact the daily operation to the Flight Service team

Job Requirements

• ​​​​​​​​​​​​High School diploma or GED equivalency

• ​​PC, Sabre, DECS, and RES experience

• ​​Flight Service or Crew Schedule experience

• ​​Ability to make independent decisions using their own judgement skills

• ​​Ability to work all shifts, holidays, and overtime as required

• ​​Requires rotation of shifts and days off

• ​​Knowledge and understanding of working with a contract labor group

• ​​Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• ​​Must be able to secure appropriate airport authority, if applicable

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Boston, MA, USA

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American Airlines Jobs | Staff Assistant II, Airport Hub/Gateway, DFW

American Airlines

Job Description

​This job is a member of the Hubs and Gateways Team within the Customer Experience Division. ​Responsible for handling one or more of the following as their primary role: Supply Ordering Bid Input/Management Invoice Audition- Accounts Payable/Receivable Fueling Badging/Customs

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Bid Management/Movement

• Badging/Seals

• Supplies/Management

• Invoicing

• Fueling

Job Requirements

• ​​​High School diploma or GED Equivalency

• Moderate experience specific to department or area of expertise

​

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

• Independent decision making skills

• Ability to directly contact customers

Preferred Qualifications

• Associates degree or equivalent work experience

• Extensive experience specific to department or area of expertise

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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American Airlines Jobs | Stock Clerk, Charlotte, NC

American Airlines

Job Description

Responsible for shipping and receiving of Aircraft components, expendable material and aircraft tooling system-wide. Pulls material pick tickets and transfers to support line maintenance. Conducts cycle counts of inventory, monthly shelf-life audits of all shelf-life controlled materials, and other inventory functions.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:​​​

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.​​​

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. ​​​

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.​​​

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.​​​

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more​​​

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Pulls material pick tickets and transfers to support line maintenance.

• Conducts cycle counts of inventory, monthly shelf-life audits of all shelf-life controlled materials, and other inventory functions.

Job Requirements

• ​​​Experience in operating heavy equipment

• ​​​Valid driver's license

• ​​​Ability to lift heavy items

• ​​​Ability to work without direct supervision

• ​​​Able to communicate via telephone and radio

• ​​​Able to obtain a valid medical certificate per Department of Transportation regulations

Preferred Qualifications

• ​​​2 years’ experience in stock room preferred

• ​​​Experience and knowledge in Hazardous Material Handling preferred

• ​​​Knowledge of aircraft components preferred

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Charlotte, NC, USA

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American Airlines Jobs | Member Services Representative, AA Credit Union Branch Operations - PT

American Airlines

Job Description

Member Services Representative, AA Credit Union Branch Operations

This job is a member of the Credit Union Team within the American Airlines Credit Union. ​This position will be responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Opens new accounts, sells and processes Credit Union services for new and existing members

• Posts deposits and processes loan payments

• Processes various monetary transactions and maintains account information

• Performs Notary Services as required

• Creates and promotes positive name recognition for the Credit Union

• Works with branch/department managers and leverages cross-selling opportunities

• Researches member inquiries and provides solutions as required in a timely manner

• Maintains awareness of all branch functions and duties to provide proper support and coverage at all times

• Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations

• Fosters a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization

• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

• Performs loan interviews, processing and disbursement activities, as assigned by manager

• Works a rotating Saturday schedule depending on job location

• Performs other duties as assigned

Job Requirements

• ​​High school diploma or GED

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to pass applicable American Airlines pre-hire compliance checks

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

• Must have an acceptable credit history, which will be verified

• Ability to exercise excellent member service skills

• Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services

• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

• Ability to interact professionally with all employees and members

• Ability to speak, read, and write Spanish is a plus

• Ability to work independently and with minimal supervision

• Ability to perform basic math calculations and analyze data

• Ability to self-motivate with strong organization skills and capacity for attention to detail

• Ability to effectively prioritize work and meet deadlines

• Ability to sit and/or stand for extended periods of time

• Ability to work varying schedules, including evenings and weekends

• Ability to maintain satisfactory

Preferred Qualifications

• ​​​College degree in business, finance, or related area, or equivalent financial services experience

• Previous banking or Credit Union experience

• Previous experience in a service-culture environment

Job Details

Company: American Airlines

Employment Type: Part-time

Job Location: Boston, MA, USA

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American Airlines Careers | Revenue Management Analyst, DFW, TX

American Airlines

Job Description

​​Within Revenue Management, each Pricing and Yield Management team seeks to maximize passenger revenue for a geographic region within American’s network. Analysts use complex models and tools to monitor passenger demand and changes to the competitive pricing environment. Analysts are expected to develop in depth understanding of the marketplace and develop yield and pricing strategies to drive a competitive advantage for American. We are looking for team members who will drive innovation and evolution within our business as we adapt to a highly competitive environment.

​​Pricing Analysts and Yield Management Analysts maximize revenue by developing and implementing inter-departmental strategies through quantitative analysis of historical passenger demand, the competitive environment, and consumer buying behavior. Analysts will be expected to develop relationships with other departments to maximize the effectiveness of projects designed to improve revenue performance for American Airlines.

​​Working together, the Pricing Analysts focus on competitive analysis to determine optimal pricing across the network and create new fare products to capitalize on changes in consumer buying habits, while the Yield Management Analysts manage each fare product line by considering passenger demand and optimize inventory for each portion of the network. Analysts are also expected to present original analysis and strategies to senior management, design departmental business processes, analyze the effects of fare and inventory changes on market performance, and work on ad hoc projects related to the airline’s strategic goals.

​​Mastering this job will lead to a thorough understanding of the core economics that drive the airline industry and position the analyst for future opportunities both within Revenue Management and other areas within the airline.

Duties and Responsibilities

Your main responsibilities in this role include the following:

Job Requirements

• American Airlines Revenue Management College Recruitment focuses on providing participants with career growth opportunities, including on-the-job training and the ability to move around the department. An ideal candidate will have:

• Currently pursuing a BS/BA or advanced degree with significant coursework in a quantitative discipline (economics, mathematics, engineering, finance, etc.) with an expected graduation date ranging from December 2020 to May 2020

• Demonstrated analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations

• Interest in optimization problem-solving, economic game theory, and consumer buying behavior

• Ability to make independent judgments and decisions while taking ownership of job responsibilities

• Willingness to take calculated risks

• Ability to work well within a team environment

• Refined skills with MS Office; familiarity with software programs used in conducting quantitative analysis (Oracle, SAS, etc.)

• Strong oral and written communications skills

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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American Airlines Jobs | Staff Assistant, Digital Customer Experience, DFW

American Airlines

Job Description

​​​This job is part of the Digital Customer Experience team and is responsible for providing administrative, clerical, and organizational support to department leadership.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Duties and Responsibilities

Your main responsibilities in this role include the following:

• ​Coordinates travel arrangements, meetings and appointments

• Creates spreadsheets, ad-­hoc reports, prepare correspondence and generate form letters using advanced software features and functions

• Administers time and attendance using WorkBrain

• Receives incoming telephone calls and inquiries and routes appropriately

• Oversees incoming and outgoing correspondence, mail and faxes

• Submits facilities work requests including for repairs to printers, work stations, etc.

• Coordinates onboarding of new team members, including system and shared drive access, badging, etc.

• Provides guest wi-fi and escort for vendors

• Facilitates meetings that achieve successful outcomes

• Submits requisitions for office supplies, business cards, computer equipment and software maintenance agreements using Quick Buy Purchasing System

• Prioritizes tasks to determine items requiring immediate attention

• Performs other general office and administrative tasks as required by the position

Job Requirements

• ​​​​​High School Diploma or GED equivalency

• 1 year work experience in a prior support or administrative position

• Knowledge of Microsoft Office, to include Word, Excel, PowerPoint, Outlook, etc.

• Superior typing skills

• Proficient using or comfortable learning payroll tools

• Skills in reviewing, screening and prioritizing mail and telephone calls

• Skills in analytics and problem solving

• Ability to possess the highest regard for confidentiality and professionalism

• Ability to perform in a fast-­paced environment, manage multiple tasks simultaneously and function as an integral part of a team with minimal supervision

Preferred Qualifications

​

• College degree is a plus

• Experience working in Digital or IT is a plus

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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