Job Description
Customer Service/Ground Operations Agent
This position is responsible for providing customer service to all customers, including scheduled or charter services. Customer Service agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
Duties and Responsibilities
Your main responsibilities in this role include the following:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate Ensure compliance with FAA, Allegiant Air and airport regulations.
Enforce safety/security measures and monitor sensitive safety zones.
Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Complete required reports Meets arriving flights at baggage carousel to ensure proper handling of bags.
Monitors baggage carousel for unclaimed baggage.
Stores unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to Systems Baggage Services.
Inform customers of Allegiant Air policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.
Provides consequential expenses to applicable customers when there is a delayed bag.
Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.
Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.
Trace loaner wheelchairs, car seats, etc.
Track replaced, damaged, and miss-loaded baggage Assists with lost and found articles.
Other duties as assigned.
Job Requirements
Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Education: High School Diploma/GED
Years of Experience: Minimum one (1) year experience Customer Service experience.
No visa sponsorship is available for this position
Effective communication skills, both verbal and written.
Ability to work efficiently under time constraints.
Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
Must be well groomed and adhere to the dress code policy.
Must be at least 18 years of age and possess a valid driver’s license.
Able to attend required training.
Basic computer skills and ability to use general office equipment.
TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum is completed.
