Job Description
Length of programme: 18 Months
Duties and Responsibilities
Your main responsibilities in this role include the following:
Respectfully and sensitively deal with customers to identify needs and issues.
Use in-depth knowledge of British Airways products, services, policies and systems to provide solutions.
Focus on service excellence, safety and security.
Be an ambassador for the British Airways brand.
Build relationships with customers, as well as colleagues within your team and the business.
Job Requirements
Level 2 - Aviation Ground Operative, Intermediate Apprenticeship equivalent to five GCSEs A* - C (9-4)
Must hold or be predicted to obtain required grades before the apprenticeship start date;
Five GCSEs 9 – 4 (A*- C) or equivalent, including English and Maths at grade 9 -4 (A*- C).
IT competency.
Passion for customer service.
Great communication skills.
Ability to organise and prioritise.
Effective teamworking.
Job Details
Company: British Airways
Employment Type: Apprenticeship
Job Location: Heathrow, United Kingdom
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