Job Description
This is a work from home position, with an hourly rate of $14 per hour. You might be expected to come into the office periodically for coaching and training
Reporting to the Manager, Call Centre with daily oversight by the Supervisor, Call Centre, the Call Centre, Remote Agent is responsible for providing customer support and care to those who contact the Call Centre in a timely and professional manner
Our Call Center Agents are able to progress to other positions and departments within our company as we believe in supporting and advancing talent. We offer various networking programs at Porter that team members are welcome to take advantage of.
Benefits and Offers
After 3 months of employment, you will have unlimited access to Staff Travel Perks for not only yourself but also your close family and friends! Access to great perks and benefits, like RRSP matching and Medical & Dental coverage are just a couple of the perks that our team members enjoy after 3 months of service.
You'll also get to be a valued member of a team. Your team shares different roles and different skills to come together to create a positive workplace.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Answer general inquiries about Porter
Book flights and provide accurate information
Assist travel agency inquiries
Administrative duties as required
Ensure customers are assisted in a friendly and timely manner
Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
Any other duties as assigned
Job Requirements
Ability to work on a permanent basis in Canada
High school diploma or equivalent is required
Ability to communicate clearly in English is a requirement
Completion of college or other post-secondary programs preferred
Ability to make decisions and meet deadlines while handling multiple responsibilities
Strong communication and interpersonal skills
Work rotating shifts including days, afternoons, evenings, weekends, and holidays
Dependability (must have a clear attendance record and reliable on-time reporting for work)
Must demonstrate the ability to work independently
Strong computer skills - must be able to troubleshoot small computer glitches independently before calling for assistance
Knowledge of geography and basic math functions
Must have broadband internet access
Must have a workstation that is in a private and quiet area away from others in your residence and without noise and visible distractions
Must have a desk
Must have a chair with back support
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