Job Description
Salary: Circa £13000 per annum, plus shift pay of £2832 and excellent benefits **shift pay subject to change
We are launching a fabulous new Clubhouse at Manchester and are looking for friendly, happy and proactive Clubhouse Team members who just love and exude customer service. At Virgin Atlantic Airways we deliver the dazzling, serve up the spectacular and strive to create the most marvelous memories - for every customer. We are deeply proud of our Clubhouse facilities, are you the new teammate we are seeking to add customer value? A true brand ambassador you will ooze our values - Think Red, Make Friends and Be Amazing! Delivering the best possible service to the guests in the Clubhouse. Reporting to our Clubhouse supervisor within our Manchester Clubhouse and working within a large team, as Clubhouse Waiter you will be multi skilled, serving both food and drinks. You’ll bring our menus to life, ensuring quality, style and service standards are delivered to our Upper Class customers at all times.
Duties and Responsibilities
Your main responsibilities in this role include the following:
You will create a memorable and lasting experience by delivering exemplary customer service to each and every visiting customer
Rotating shifts, where you'll be our dazzling bar person shaking and moving like Tom Cruise and providing our customers with drinks to remember
Prepare the restaurant for service by completing the tasks specified on the opening/closing duties
Ensure that all food is served to the correct standard specified in the restaurant manual and be fully educated on all aspects of the menu, including daily specials
Maintain required stock levels and ensure that the correct equipment is in place for the shift
Report any loss/breakages or shortages in equipment as well as reporting any dangerous, damaged or faulty equipment and accidents
Feedback to Managers from guests whether positive or any issues relating to customer happiness that may occur during service.
Job Requirements
Face to face customer service experience gained within a high quality environment.
A real passion for food and hospitality
Dedication to deliver the best customer service
Pride in appearance and personal grooming
Warm and engaging communication style
Previous Barista, bar or mixologist experience is preferable, but it's not a game changer
Job Details
Company: Virgin Atlantic
Employment Type: Full-time
Job Location: Manchester, United Kingdom
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