Job Description
As a Customer Service Agent (CSA) for WestJet we rely on you to set the tone as the first face-to-face point of contact in our guests’ journey. Your expertise is essential in providing a stress-free and safe experience by helping guests check-in, support self-serve kiosks, preparing the aircraft for on-time departure, greeting our most recent arrivals and more!
Benefits and Offers
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family
Savings and Benefit programs that are flexible to meet your specific needs
Duties and Responsibilities
Your main responsibilities in this role include the following:
Facilitate the check-in process for guests either at self-serve check-in, or at guest assistance using our reservation system.
Assist guests requiring extra assistance (i.e.: wheelchair assistance, escorting unaccompanied minors, guiding guests with visual impairments).
Operate assistive mobility devices such as the Eagle II and Eagle III assistive wheelchair devices.
Move and lift bags on to baggage belts.
Handle various forms of payment including debit, and credit cards.
Ensure the rules and regulations of governing bodies such as Transport Canada.
Organize the safe arrival and departure of a flight by completing technical and non-technical gate tasks.
Announce flight arrivals, departures, and boarding information using the public-address system.
Handle guests’ concerns with empathy and resolve challenges with empowerment.
Assist with security checks and grooming the aircraft, including light cleaning of seats, seat pockets, and floor.
Job Requirements
Proven experience in a customer service industry, with at least two years of experience in a customer-facing role.
A demonstrated proficiency with computers, and recent experience using Windows-based software.
Flexibility to work shift-work including early mornings, days, late evenings, weekends, and holidays.
An ability to multitask in a fast-paced, time-sensitive environment.
An ability to use handheld radios and microphones to communicate with operational teams and make airport announcements.
A physical ability to consistently lift up to 70lbs/32kgs.
A professional, well-groomed appearance, and the ability to represent the WestJet brand to our guests and teammates.
Fluency in the English language, both oral and written; a second language is an asset
CSA/Airport experience is an asset
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