Alaska Airlines Jobs | Field Service Specialist, Seattle, WA

Alaska Airlines

Job Description

The Field Service Specialist is responsible for developing solutions to complex information technology problems at Alaska Airlines, including infrastructure, enterprise computing/networking, and radio/telephone communication systems. They are responsible for project management and leading vendor support teams. As an individual contributor, this role makes recommendations to improve work intake, break/fix, adds/moves/changes, and system reliability. They are responsible for customer relationships and providing exceptional customer service. They will work closely with both small and large teams supporting the operations of Alaska Airlines.
This individual contributor position supports field service activities for Alaska Airlines

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provides support of all IT airline and airport-related systems.
• Takes ownership of problems and ensures they are resolved quickly and efficiently. Follows-up on all outstanding incidents until they are fully resolved.
• Provides technical assistance, guidance, and recommendations to end-users.
• Takes initiative to develop creative solutions to complex IT problems such as connectivity in critical environments.
• Effectively leads vendors and contractors supporting IT systems and infrastructure.
• Applies Project Management principles and practices in leading, planning, and completing complex projects.
• Communicates effectively with stakeholders, users, leadership, peers, and team.
• With limited direction from the manager, works with the team to prioritize work and solve problems effectively.
• Predisposed to action with a sense of urgency in support of critical systems.

Job Requirements

• 2 years of experience in IT field service, or related area.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience in cross-divisional technology projects, infrastructure, mobile, radio, and telephone systems.
• Proven experience learning and leading change of new technologies, processes, and methodologies.
• Experience delivering exceptional customer service despite difficult circumstances.
• Ability to lift/stand/bend/climb in order to complete essential job functions.
• Ability and willingness to travel approximately 50% of the time.
• Ability and willingness to work non-traditional hours and accept frequent on-call duties (e.g., evenings, weekends, after-hours, holidays, etc.).
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Experience supporting multiple technical platforms (e.g., Windows, MAC OS, VMware, Altiris).
• Project Management skills or experience.
• Airline experience.

Job Details

Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Seattle, Washington, USA

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Alaska Airlines Jobs | Stores Agent, Maintenance Warehouse Inventory ($15/hr)

Alaska Airlines

Job Description

Our maintenance warehouse, our "store", is looking for team members who want a job that takes them places. For some, that might mean taking advantage of our employee flight privileges to travel or visit friends and family. Or it might be the chance to advance quickly at a Fortune 500 company and work with some remarkable people (maybe even an executive). So while this might look like your typical warehouse or inventory job, it?s much more. We definitely want to hear from you if you?re a quick learner, detail-oriented, have good computer skills, and want to go places.

This position pays per union agreement and it starts at $15.00 plus applicable shift differential of $.60 cents for second shift and $.75 cents for third shift.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• The Stores department plays a vital role in the operation of our Maintenance and Engineering organization.

• This position is located at our Maintenance Hangar complex near the Sea-Tac airport and consists of a warehouse environment.

• Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies.

• Responsible for helping internal customers with needs such as supplying parts, equipment and supplies

• Warehouse and store parts and supplies

• Prepare shipments for flights and ground transportation

• Process orders and perform inventory

• Drive a variety of vehicles including: pick-up truck, van, box truck, forklift and pallet jack

• Perform other related duties as assigned or as the situation dictates

• Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring

Job Requirements

• Must have a high school diploma or equivalent required

• Minimum age of 18 required

• Authorization to work in the U.S required

• 2 years of warehouse shipping or receiving experience preferred

• Prior aviation supplier experience is preferred

• Must be computer literate, type 25+ WPM and 10-key skill preferred

• Possess excellent communication skills (both verbal and written)

• Able to learn and operate a computerized inventory system

• Be adaptable to performing work according to set procedures

• Must be organized and be able to work independently or in a team environment

• Must have a valid driver?s license with a good driving record required

• Must be able to work any shift, hours of the day with any days off required

Job Details

Company: Alaska Airlines

Employment Type: Full-time

Job Location: Seattle, Washington, USA

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