Showing posts with label jobs in Canada. Show all posts
Showing posts with label jobs in Canada. Show all posts

Wasaya Airways Jobs | Cargo Coordinator, Thunder Bay, Canada

Job Description

To Co-ordinate the different groups in the Cargo department to ensure the smooth consistent flow of Cargo through the Wasaya system. To provide dedicated and consistent support for Cargo Agents. Assist in maintaining Quality Control throughout Cargo Department, including the Dangerous Goods component of Cargo shipments.


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Monitoring flight loads to ensure proper allocation of cargo

  • Tracing of lost or mishandled baggage and cargo and coordinating the return of baggage/cargo to the rightful owner

  • Ensuring that all flights are being properly departed and arrived in AmeliaCARGO system to ensure accuracy in the tracking of cargo

  • Assisting Northern Agents with creating airway bills and following up to ensure timely arrival of Cargo

  • Coordinating the efficient and timely movement of cargo between Stations and Operations– including recommending blocking flights, rerouting flights, configuring aircraft, and ground transportation – as required

  • Liase with Customer Care to resolve customer concerns

  • Investigate and coordinate resolution of PIR claims

  • Liase with Intelisys to resolve AmeliaCARGO issues

  • Assist the Dangerous Goods Co-Ordinator and Northern Agents as the need arises

  • Assist in the completion of audits for all matters concerning Cargo.

  • Assist in the development and completion of Dangerous Goods audits at all bases

  • Compile required information and complete reports for Cargo volumes moved

  • Assist in the building of company schedules/bids through the distribution of information and identifying opportunities for revenue generation.


Job Requirements

  • High school diploma or equivalent is a requirement

  • Previous shipping and receiving experience an asset

  • Valid driver’s license

  • Previous Dangerous Goods experience or certificate is an asset

  • Exceptional customer service skills

  • Able to communicate both verbally and in writing.

  • Basic mathematical skills

  • Knowledge of filling out waybills is an asset

  • Able to work efficiently as a part of a team as well as independently

  • Computer literacy, including working skills of Excel and e-mail

  • Attention to detail in all areas of work

  • Good organizational, time management and prioritizing skills

  • Must be able to work with minimal supervision

  • Ability to communicate in Oji-Cree or Ojibway is an asset

  • CONDITIONS OF EMPLOYMENT

  • Manual dexterity is required to use desktop computer and peripherals

  • Ability to lift up to 70lbs; Repetitively

  • Overtime as required

  • Weekend work may be required

  • Travel may be required

  • Hazards associated with trade

  • May be exposed to loud noise, dirt, oil and fumes

  • 1 Year Contract (possible extension to Permanent may be granted)

Job Details

Company: Wasaya Airways

Employment Type: Full-time

Job Location: Thunder Bay, ON, Canada

Wasaya Airways Jobs | Ramp Attendant - Part-time, Ontario, Canada

Job Description

Under the direction of the Northern Area Manager, the Ramp Attendant performs aircraft loading and unloading and operates ground service equipment.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Load and unload cargo and baggage as directed by Flight Crew

  • Marshall aircraft as required

  • Operate aircraft ground equipment and push-back aircraft as required

  • Assist with light aircraft grooming as required

  • Assist with boarding of special needs guests as required

  • Maintain control of baggage and cargo as required

  • Configure aircraft as required

  • Complete all necessary equipment checks, documentation and paperwork

  • Ensure quality customer service to all guests

  • Assist with cargo acceptance and inventory control

  • Maintain company grounds as required

  • Any other related duties as assigned


Job Requirements

  • High school diploma or equivalent

  • Valid Driver's license

  • Must be able to work with minimal supervision

  • Strong communication and customer service skills

  • Able to work efficiently as a part of a team as well as independently

  • Works well under pressure

  • Attention to detail in all areas of work

  • Strong work ethic and positive team attitude

  • If necessary, ability to meet security requirements necessary to obtain Restricted Area security pass

  • Assets

  • Ability to communicate in Oji-Cree or Ojibway

  • Previous baggage and cargo handling experience is an asset

  • CONDITIONS OF EMPLOYMENT

  • Ability to lift or move up to 70lbs; Repetitively

  • Manual dexterity is required to use desktop computer and peripherals

  • Overtime as required

  • Weekend work may be required

  • May be exposed to loud noises

  • Outdoor work in various weather conditions

Job Details

Company: Wasaya Airways

Employment Type: Part-time

Job Location: Angling Lake/Wapekeka, Canada

Calm Air Careers | Customer Service Agent, Thompson, MB, Canada

Job Description

We are accepting applications for a Casual Customer Service Agent in Thompson, MB.

Hours of work

Will vary dependant on flight schedules

Shift work is required and may include mornings/afternoons, evenings and weekends

Benefits and Offers

At Calm Air, we want to help our employees lead healthy lives and succeed a along their career paths. We offer a comprehensive benefits package that include:

  • Travel Privileges

  • Employee Share Purchase Plan

  • Employer Matched Pension Plan

  • Employee Giving and Volunteer Programs

  • Paid Time Off

  • Employee & Family Assistance (EFAP)

  • Employee Discounts


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Dealing with and assisting the traveling public

  • Making and changing reservations

  • Checking in passengers and their baggage

  • Facilitating the loading and unloading of passenger flights as required

  • Other duties as assigned


Job Requirements

  • Must have Grade 12 or equivalent

  • Ability to learn a computerized reservation system

  • Typing and other computer skills an asset

  • Knowledge of an airline’s operations an asset

  • Must have excellent customer service skills

  • Must be able to work independently or in a team setting

  • Ability to work efficiently and accurately under pressure

  • Must have own transportation to and from work

  • Must be able to pass an “Enhanced Security Clearance”

  • Inuktitut language considered an asset

Job Details

Company: Calm Air

Employment Type: Full-time

Job Location: Thompson, MB, Canada

Calm Air Jobs | Customer Service Agent - Part-time, Thompson, Canada

Job Description

We are accepting applications for a Part-Time Customer Service Agent in Thompson, MB.

Hours of work

Will vary depending on flight schedules

Shift work is required and may include mornings/afternoons, evenings and weekends

Weekday/weekend morning and afternoon availability required

Benefits and Offers

At Calm Air, we want to help our employees lead healthy lives and succeed a along their career paths. We offer a comprehensive benefits package that include:

  • Travel Privileges

  • Employee Share Purchase Plan

  • Employer Matched Pension Plan

  • Employee Giving and Volunteer Programs

  • Paid Time Off

  • Employee & Family Assistance (EFAP)

  • Employee Discounts


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Dealing with and assisting the traveling public

  • Making and changing reservations

  • Checking in passengers and their baggage

  • Facilitating the loading and unloading of passenger flights as required

  • Other duties as assigned


Job Requirements

  • Must have Grade 12 or equivalent

  • Ability to learn a computerized reservation system

  • Typing and other computer skills an asset

  • Knowledge of an airline’s operations an asset

  • Must have excellent customer service skills

  • Must be able to work independently or in a team setting

  • Ability to work efficiently and accurately under pressure

  • Must have own transportation to and from work

  • Must be able to pass an “Enhanced Security Clearance”

  • Inuktitut language considered an asset

Job Details

Company: Calm Air

Employment Type: Part-time

Job Location: Thompson, MB, Canada

Air Transat Careers | Sheet Metal Worker, Saint-Laurent, Canada

Job Description

Our role is to brighten the everyday life by the joy of the holidays. At Air Transat, we work with respect, diversity, pride and belong to one of the largest integrated tourism companies in the world. Choosing Air Transat means having a competitive compensation and a full range of benefits, including travel benefits, but first of all, it means working with a team of aviation enthusiasts.

The Sheet Metal Worker is an integral part of the maintenance team. In charge for the routine maintenance, the incumbent is also responsible for the assembly, modification or repair of various pieces of equipment used in transporting merchandise, baggage, and food, according to the standards of quality and planned schedules.


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Inspection and routine maintenance of baggage containers and carts;

  • Diagnosis and assessment of damage;

  • Order parts and ensure follow-up with the Technical Procurement department;

  • Proceed with the repair in accordance with Transport Canada standards and regulatory procedures manuals (MPM and MCM);

  • Prepare and update the documentation;

  • Assist the structural repair technician when needed.


Job Requirements

  • Possess a Diploma of Vocational Studies as precision sheet metal worker;

  • Hold a welding certification, an asset;

  • Good manual dexterity and thoroughness;

  • Ability to read work plans;

  • Excellent sense of observation and analysis;

  • Bilingualism essential (English and French);

  • Ability to acquire and maintain security clearance (RAIC).

Job Details

Company: Air Transat

Employment Type: Full-time

Job Location: Saint-Laurent, QC, Canada

Envoy Air Jobs | Airport Agent - Ramp ($16/hr) Part-time, Richmond, Canada

Job Description

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service

Benefits and Offers

  • Amazing employee flight privileges within the American Airlines global network

  • Training and development programs to take your career to the next level

  • Comprehensive health and life benefits (subject to location)

  • Pay Rate $16.00 hr.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.

  • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials. Some of these items can weigh up to 75 lbs.

  • Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.

  • Collaborate with the internal team to ensure a safe and on-time departure.

  • May clean the interior of the aircraft, clean and service aircraft lavatories.


Job Requirements

  • Minimum age: 18

  • High school diploma, GED, or international equivalent

  • Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role

  • Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off

  • Flexible to work additional hours with short notice when operationally necessary

  • Must be willing and able to lift bags and other items weighing up to 75 lbs.

  • Must be willing and able to work outside in variable weather conditions

  • Must enjoy working under deadlines, working a physical job outdoors, and have an interest in the airline industry

  • Must be able to read, write, fluently speak, and understand the English language

  • Authorized to work in Canada

Job Details

Company: Envoy Air

Employment Type: Part-time

Job Location: Richmond, BC, Canada

Etihad Airways Careers | Cabin Crew Jobs, Toronto, Canada

Job Description

Our Cabin Crew are truly global citizens who share a collective passion for caring for our guests, inspired by the traditional Arabian hospitality found in our home, Abu Dhabi. Our Cabin Crew aspire to surpass our guest’s expectations and inspire our customers through innovative hospitality whilst ensuring the onboard safety of each of our guests. We are currently looking for exceptional people to join our team of award winning Cabin Crew. If you have a desire to provide world class in-flight service whilst travelling the world, we encourage you to apply for one of these truly amazing positions.

Duties and Responsibilities

Your main responsibilities in this role include the following:


Job Requirements

  • Minimum High School certification or any higher education.

  • Fluent English verbal and written comprehension; another language is an additional benefit.

  • Must be at least 21 years old on the date of joining.

  • Confident in water and be able to swim with the aid of a flotation device.

  • Able to reach 212cms without shoes.

  • No tattoos or body piercing (exception for one earring in the lower lobe of each ear for females only) that would be visible whilst wearing the Etihad uniform (bandages and cosmetic coverings are not permitted).

  • No criminal record.

  • Excellent personal presentation, style and image.

  • Willing to comply with UAE and GCAA visa, medical and health screening requirements.

  • SKILLS

  • Communication Skills - Excellent

  • Customer Orientation - Excellent

  • English Language skills - Excellent

Job Details

Company: Etihad Airways

Employment Type: Full-time

Job Location: Toronto, ON, Canada

Porter Airlines Careers | Call Centre Agent - home-based ($14/hr), Toronto

Job Description

This is a work from home position, with an hourly rate of $14 per hour. You might be expected to come into the office periodically for coaching and training

Reporting to the Manager, Call Centre with daily oversight by the Supervisor, Call Centre, the Call Centre, Remote Agent is responsible for providing customer support and care to those who contact the Call Centre in a timely and professional manner

Our Call Center Agents are able to progress to other positions and departments within our company as we believe in supporting and advancing talent. We offer various networking programs at Porter that team members are welcome to take advantage of.

Benefits and Offers

After 3 months of employment, you will have unlimited access to Staff Travel Perks for not only yourself but also your close family and friends! Access to great perks and benefits, like RRSP matching and Medical & Dental coverage are just a couple of the perks that our team members enjoy after 3 months of service.

You'll also get to be a valued member of a team. Your team shares different roles and different skills to come together to create a positive workplace.


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Answer general inquiries about Porter

  • Book flights and provide accurate information

  • Assist travel agency inquiries

  • Administrative duties as required

  • Ensure customers are assisted in a friendly and timely manner

  • Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Any other duties as assigned


Job Requirements

  • Ability to work on a permanent basis in Canada

  • High school diploma or equivalent is required

  • Ability to communicate clearly in English is a requirement

  • Completion of college or other post-secondary programs preferred

  • Ability to make decisions and meet deadlines while handling multiple responsibilities

  • Strong communication and interpersonal skills

  • Work rotating shifts including days, afternoons, evenings, weekends, and holidays

  • Dependability (must have a clear attendance record and reliable on-time reporting for work)

  • Must demonstrate the ability to work independently

  • Strong computer skills - must be able to troubleshoot small computer glitches independently before calling for assistance

  • Knowledge of geography and basic math functions

  • WORKPLACE REQUIREMENTS

  • Must have broadband internet access

  • Must have a workstation that is in a private and quiet area away from others in your residence and without noise and visible distractions

  • Must have a desk

  • Must have a chair with back support

Job Details

Company: Porter Airlines

Employment Type: Full-time

Job Location: Toronto, ON, Canada

Air Canada Jobs | Customer Journey Management CSM, Toronto

Job Description

The Customer Journey Management Customer Service Manager is responsible for managing the Customer Journey Management team and providing customer recovery leadership for irregular operations, ensuring effective and pro-active customer recovery.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Responsible for the day-to-day management of CJM operations.

  • Communicate with staff on a continuous basis to keep them current and knowledgeable of our processes, policies, products, performance and branch initiatives.

  • Monitor and manage all CJM activities and processes to ensure we are meeting our service and recovery standards and consistently applying our policies.

  • Anticipate, identify and investigate any customer service failures or issues and take necessary action to resolve and prevent future occurrences.

  • Play an influential role in nurturing a sense of ownership across the team and encourage employees to use their judgment and experience to make sound decisions.

  • Maintain good relationships and effectively liaise with other departments to ensure we are meeting their expectations and recovery requirements.

  • Implement initiatives designed to improve processes and performance.

  • Support the operation with regards to customer recovery.

  • Manage projects to improve IROP handling as assigned.

  • Ensure consistency of application of customer recovery guidelines.

  • Provide recognition and celebrate individual and team successes.


Job Requirements

  • Strong customer and employee focus

  • Focused on service excellence and continuous improvement, must be creative and innovative thinker

  • Genuine desire to contribute to the betterment of Air Canada

  • Excellent interpersonal skills; conflict resolution and communication skills

  • Ability to meet deadlines and work under pressure

  • Ability to work flexible hours/shifts

  • Analytical abilities for creative and innovative analysis and problem solving

  • Motivated, energetic, enthusiastic

  • Knowledge of labour relations and experience in managing a unionized workforce is an asset.

Job Details

Company: Air Canada

Employment Type: Full-time

Job Location: Toronto, ON, Canada

Air Canada Careers Toronto | Executive Assistant

Job Description

Provide administrative support to the Vice President, Product of Air Canada. The ideal candidate will be a team player with meticulous work standards, basic project management skills, the ability to prioritize and multitask, and has exemplary interpersonal skills. The nature of the work demands complete confidentiality.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Establish and maintain effective relationships with key members of the organization and gain their trust and respect

  • Interface/liaise regularly with other Air Canada Executives, their assistants, their leadership teams and external customers

  • Conduct daily calendar management (Outlook) and proactively adjust their schedule based on priorities

  • Manage and prioritize tasks and emails

  • Organize meetings from end to end (planning, agenda, scheduling, and technology)

  • Coordinate travel arrangements, including flight, hotel, meals and car rental reservations

  • Prepare PowerPoint presentations

  • Coordinate and/or prepare reports and other materials for meetings

  • Complete expense reports

  • Create/maintain contact lists and spreadsheets

  • Monitor and provide updates on departmental budget

  • Maintain accurate records & filing of records

  • Provide assistance with special projects as required

  • Proactively follow up with team members to ensure that all deliverables are achieved in real time

  • Administer telecommunications for the branch (contact person with the provider and IT, order mobile phones and monitor invoices)

  • Other duties as assigned


Job Requirements

  • Ability to work well and maintain composure under pressure, meet deadlines and work with minimum supervision

  • Strong sense of initiative and disposition to innovate to improve processes

  • Strong interpersonal skills: problem solving, customer focused, approachability

  • Excellent organizational skills: planning, priority setting and managing through systems

  • A very high degree of diplomacy, discretion, professional maturity and judgement

  • Looks beyond the obvious and is able to overcome obstacles and challenges

  • Excellent communication skills

  • Expert knowledge of Windows and all Microsoft Office products

  • Flexibility and willingness to work extended hours, on occasion

  • Some limited travel may be required

Job Details

Company: Air Canada

Employment Type: Full-time

Job Location: Toronto, ON, Canada

Swoop Careers Calgary | Central Support Agent, Canada

Job Description

When you work for Swoop, you’re a part of an entrepreneurial startup where nimble, bold, collaborative and digitally-focused are just a few of the words we use to summarize how we roll. Swoop is a wholly owned subsidiary of the WestJet Group (TSX: WJA) but make no mistake, we march to the beat of our own drum. At Swoop, our day-to-day operations are vastly different and deliberately separate, but carefully aligned to complement the big picture strategy of the group.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Showcase innovative problem solving and overall mastery of Swoop’s tools and resources.

  • Effectively research and guide Swoop Airports agents through decision making

  • Facilitate solutions that Airports Agents are unable to complete in the reservation system

  • Provide technical and troubleshooting support to internal teams including Airports, Contact Centre and OCC

  • Provide Airports with identification and entrance requirement support for trans-border and International flights & additional consultation on exceptions to Timatic

  • Monitor, identify and respond to all irregular operations (IROPs) that impact Traveler experience

  • In conjunction with other stakeholders including Airports and OCC, develop and implement Traveller re-accommodation plans during IROPs, to preserve the Swoop Traveler experience and operational performance

  • Coordinate IROP Traveller services such as meal vouchers, hotel, and ground transportation Identify root cause to trends/issues and communicate recommendations for changes and enhancements

  • Create, prepare, and edit formal written responses to Traveller feedback presented to Swoop via social media channels and e-mail

  • Call out to Travellers with special needs or those requiring special assistance

  • Notify Travellers of any delay and cancellation information

  • Triage/resolve baggage issues/inquiries from travelers and coordinate escalation as required

  • Ad hoc duties as assigned to support our evolving business.


Job Requirements

  • Strong attention to detail and exceptional verbal and written communication skills

  • Ability to work with minimal supervision

  • An eagerness to learn and help others grow

  • Strong decision making and analytical skills with proven experience managing conflict with internal and external customers

  • Ability to work in a fast-paced ever-changing environment

  • Demonstrated ability to provide exceptional Traveller experience

  • Demonstrated ability to multitask and solve complex operational and Traveller service problems under pressure

  • Demonstrated ability to be effective when working independently and in a team environment

  • Intermediate Navitaire New Skies experience an asset

  • Intermediate skill level with Microsoft Office applications

  • Experience with Sabre Movement Control is an asset

  • Previous experience in a contact centre or support desk environment an asset

  • Previous experience with an airline is an asset

  • Ability to work shift work, including overnights, to support a 24/7 operation is essential

Job Details

Company: Swoop

Employment Type: Full-time

Job Location: Calgary, AB, Canada

Swoop Jobs Calgary | Traveller Support Agent - Part-time

Job Description

Swoop Traveller Support Agents provide exceptional service to both internal and external customers. They are subject matter experts who support the contact center with general questions, manage specialty bookings and assist with escalations. They respond to traveller queries via email and social media. They also manage all Canadian Transportation Agency (CTA) and US Department of Transportation (DOT) complaints and manage situations with legal complexity.

Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Social media support - respond to all travellers who reach out to us via Twitter and Facebook;

  • Accommodation bookings and support - complete accommodation and seating bookings for special needs travellers;

  • Navigating and interpreting of Transport Canada (TC), CTA, DOT, Swoop tariffs and other legal documentation in order to address Canada Transport Agency, Department of Transportation, legal counsel or traveller injury complaint;

  • CTA Support - fulfill CTA requests via email providing traveller responses, documentation, correspondence, notes and other pertinent information;

  • Escalation Support - Assist escalated travellers when tier one support is not able to come to resolution;

  • Complaint Resolution Official - official representative for the airline managing all disability complaints. Act as Complaints Resolution Official (CRO) addressing complaints under the Air Carrier Access rules;

  • Assistive Animal Bookings and Support - ESAN / SVAN - review documentation, approve requests and provide additional seating/space as required/follow up with travellers. Complete bookings as needed;

  • Traveller Reimbursement Claims - review and complete traveller reimbursement requests as needed;

  • Research, create, prepare, and edit formal written and verbal high-level responses to traveller feedback;

  • Contact Centre (CC) Support - assist CC with overrides, tech assistance, General Resource (GR) clarification.


Job Requirements

  • Proven excellent communication skills both written and verbal;

  • Proven ability to prioritize by shifting tasks as business dictates and to keep track of multiple communication types and open files;

  • Advance understanding of all social media platforms;

  • Problem solving and resolution ability;

  • Willingness and aptitude for effectively managing emotionally charged conversations;

  • Requires sensitivity to potentially highly visible traveller contacts;

  • A demonstrated comfort with the navigation and interpretation of CTA, TC, Department of Homeland Security (DHS), internal tariff’s and legal documentation;

  • Strong organization skills and record keeping habits e.g.) keeping emails and summaries of conversations with internal and external guests on hand, current and available for quick retrieval for escalation or legal purposes;

  • 1-3 years of airline and customer service experience is considered an asset;

  • Intermediate level knowledge of Excel and Word;

  • Above average understanding of general airline operations and the ability to thoughtfully and concisely explain operational procedures to travellers.

Job Details

Company: Swoop

Employment Type: Part-time

Job Location: Calgary, AB, Canada

WestJet Careers | Customer Service Agent, Fort McMurray, Canada

Job Description

As a Customer Service Agent (CSA) for WestJet we rely on you to set the tone as the first face-to-face point of contact in our guests’ journey. Your expertise is essential in providing a stress-free and safe experience by helping guests check-in, support self-serve kiosks, preparing the aircraft for on-time departure, greeting our most recent arrivals and more!

Benefits and Offers

  • WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win

  • Travel privileges for you and your family

  • Savings and Benefit programs that are flexible to meet your specific needs


Duties and Responsibilities

Your main responsibilities in this role include the following:

  • Facilitate the check-in process for guests either at self-serve check-in, or at guest assistance using our reservation system.

  • Assist guests requiring extra assistance (i.e.: wheelchair assistance, escorting unaccompanied minors, guiding guests with visual impairments).

  • Operate assistive mobility devices such as the Eagle II and Eagle III assistive wheelchair devices.

  • Move and lift bags on to baggage belts.

  • Handle various forms of payment including debit, and credit cards.

  • Ensure the rules and regulations of governing bodies such as Transport Canada.

  • Organize the safe arrival and departure of a flight by completing technical and non-technical gate tasks.

  • Announce flight arrivals, departures, and boarding information using the public-address system.

  • Handle guests’ concerns with empathy and resolve challenges with empowerment.

  • Assist with security checks and grooming the aircraft, including light cleaning of seats, seat pockets, and floor.


Job Requirements

  • Proven experience in a customer service industry, with at least two years of experience in a customer-facing role.

  • A demonstrated proficiency with computers, and recent experience using Windows-based software.

  • Flexibility to work shift-work including early mornings, days, late evenings, weekends, and holidays.

  • An ability to multitask in a fast-paced, time-sensitive environment.

  • An ability to use handheld radios and microphones to communicate with operational teams and make airport announcements.

  • A physical ability to consistently lift up to 70lbs/32kgs.

  • A professional, well-groomed appearance, and the ability to represent the WestJet brand to our guests and teammates.

  • Fluency in the English language, both oral and written; a second language is an asset

  • CSA/Airport experience is an asset

Job Details

Company: WestJet

Employment Type: Full-time

Job Location: Fort McMurray, AB, Canada