Alaska Airlines Jobs | Field Service Specialist, Seattle, WA

Alaska Airlines

Job Description

The Field Service Specialist is responsible for developing solutions to complex information technology problems at Alaska Airlines, including infrastructure, enterprise computing/networking, and radio/telephone communication systems. They are responsible for project management and leading vendor support teams. As an individual contributor, this role makes recommendations to improve work intake, break/fix, adds/moves/changes, and system reliability. They are responsible for customer relationships and providing exceptional customer service. They will work closely with both small and large teams supporting the operations of Alaska Airlines.
This individual contributor position supports field service activities for Alaska Airlines

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provides support of all IT airline and airport-related systems.
• Takes ownership of problems and ensures they are resolved quickly and efficiently. Follows-up on all outstanding incidents until they are fully resolved.
• Provides technical assistance, guidance, and recommendations to end-users.
• Takes initiative to develop creative solutions to complex IT problems such as connectivity in critical environments.
• Effectively leads vendors and contractors supporting IT systems and infrastructure.
• Applies Project Management principles and practices in leading, planning, and completing complex projects.
• Communicates effectively with stakeholders, users, leadership, peers, and team.
• With limited direction from the manager, works with the team to prioritize work and solve problems effectively.
• Predisposed to action with a sense of urgency in support of critical systems.

Job Requirements

• 2 years of experience in IT field service, or related area.
• Bachelor's degree or an additional two years of relevant training/experience in lieu of this degree.
• Experience in cross-divisional technology projects, infrastructure, mobile, radio, and telephone systems.
• Proven experience learning and leading change of new technologies, processes, and methodologies.
• Experience delivering exceptional customer service despite difficult circumstances.
• Ability to lift/stand/bend/climb in order to complete essential job functions.
• Ability and willingness to travel approximately 50% of the time.
• Ability and willingness to work non-traditional hours and accept frequent on-call duties (e.g., evenings, weekends, after-hours, holidays, etc.).
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Experience supporting multiple technical platforms (e.g., Windows, MAC OS, VMware, Altiris).
• Project Management skills or experience.
• Airline experience.

Job Details

Company: Alaska Airlines
Employment Type: Full-Time
Job Location: Seattle, Washington, USA

Apply Now

Mesa Airlines Internship | Operations Performance Intern - Part-time, Phoenix

Mesa Airlines

Job Description

The intern will function as an internal consultant and coordinate analysis/projects that span schedule planning, crew planning, maintenance planning, training, flight operations and operations control. Heavy emphasis on the developing and maintaining dashboards, scorecards, and presentations designed to keep senior level management informed of performance and progress on operational initiatives.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• ​​​​​​​​Function as a source for operational data​​​​

• Maintain operational databases and ensure data integrity​​​​

• Design and maintain daily, weekly and monthly operational reports​​​​

• Coordinate monthly internal codeshare performance reviews​​​​

• Work with senior level management to prepare for external operations performance reviews​​​​

• Use qualitative and quantitative analysis to identify root cause for operational inefficiencies, primarily focusing on issues affecting on-time performance​​​​

• Partner with teams across multiple workgroups to develop and manage initiatives aimed at improving operational performance​​​​

• Other duties as assigned by manager​​​​

Job Requirements

• Area of study: operations analysis and/or data analytics​​​​

• Interests in aviation​​​​

• MS Excel, MS Access skills.​​​​

• Working knowledge of SQL, Python, MS Power BI, or equivalent data analysis tools​​​​

• An aptitude in problem solving, including the ability to logically structure an appropriate analytical framework.​​​​

• Excellent interpersonal, written, and verbal communication skills.​​​​

• Equivalent education and experience will be considered.​​​​

Job Details

Company: Mesa Airlines

Employment Type: Internship

Job Location: Phoenix, AZ, USA

Apply Now

Air Canada Careers Toronto | Executive Assistant

Air Canada

Job Description

Provide administrative support to the Vice President, Product of Air Canada. The ideal candidate will be a team player with meticulous work standards, basic project management skills, the ability to prioritize and multitask, and has exemplary interpersonal skills. The nature of the work demands complete confidentiality.

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Establish and maintain effective relationships with key members of the organization and gain their trust and respect

• Interface/liaise regularly with other Air Canada Executives, their assistants, their leadership teams and external customers

• Conduct daily calendar management (Outlook) and proactively adjust their schedule based on priorities

• Manage and prioritize tasks and emails

• Organize meetings from end to end (planning, agenda, scheduling, and technology)

• Coordinate travel arrangements, including flight, hotel, meals and car rental reservations

• Prepare PowerPoint presentations

• Coordinate and/or prepare reports and other materials for meetings

• Complete expense reports

• Create/maintain contact lists and spreadsheets

• Monitor and provide updates on departmental budget

• Maintain accurate records & filing of records

• Provide assistance with special projects as required

• Proactively follow up with team members to ensure that all deliverables are achieved in real time

• Administer telecommunications for the branch (contact person with the provider and IT, order mobile phones and monitor invoices)

• Other duties as assigned

Job Requirements

• Ability to work well and maintain composure under pressure, meet deadlines and work with minimum supervision

• Strong sense of initiative and disposition to innovate to improve processes

• Strong interpersonal skills: problem solving, customer focused, approachability

• Excellent organizational skills: planning, priority setting and managing through systems

• A very high degree of diplomacy, discretion, professional maturity and judgement

• Looks beyond the obvious and is able to overcome obstacles and challenges

• Excellent communication skills

• Expert knowledge of Windows and all Microsoft Office products

• Flexibility and willingness to work extended hours, on occasion

• Some limited travel may be required

Job Details

Company: Air Canada

Employment Type: Full-time

Job Location: Toronto, ON, Canada

Apply Now