Job Description
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
Benefits and Offers
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Duties and Responsibilities
Your main responsibilities in this role include the following:
Provide a high level of customer service to the traveling public by assisting passengers with their luggage and tagging bags, oversized luggage or sporting equipment.
Move passengers from terminal, airport ticket counter, customs, or other areas in the airport pushing wheelchairs
Welcome customers in the airport ticket counter area and offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc.
Escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance.
On occasion it may be necessary to drive a bus, truck, golf cart or tugs in congested areas.
Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
Perform all duties, under sometimes stressful conditions beyond the employee's control, while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.
Job Requirements
Minimum Age: 18
High School diploma or GED equivalent
Valid, unexpired and unsuspended driver's license; some license restrictions may prohibit a candidate from being considered
Must be willing and able to work rotating shifts including days, nights, weekends, holidays, and rotating days off
Must be willing to stay overnight when necessary to escort an unaccompanied minor passenger
Must be flexible to work additional hours beyond regular shift, on short notice, and as needed due to operational necessity
Must be able to read, write, fluently speak and understand the English language
Must possess the legal right to work in the United States
Previous customer service experience preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
